This Privacy Policy explains how Logic Software Limited ("Logic Software", "we", "us") collects, uses, and shares personal information when you use the Intellibook service (the "Service"), our websites, and related services. By using the Service, you agree to the collection and use of information as described in this policy.

Scope and Roles

Logic Software Limited provides the Intellibook online booking platform. For many customers, Logic Software acts as a processor (or service provider) of personal data on behalf of the customer (the controller). The customer determines what data is submitted to the Service and how it is used. If you are an end user of a customer, please contact that customer directly with any privacy questions or requests.

Information We Collect

We collect information in the following ways:

1. Information you provide directly, such as your name, email address, phone number, billing details, and account credentials when you create an account or contact support.
2. Customer data submitted to the Service, including booking, registration, traveler, and other data that customers choose to store in Intellibook.
3. Usage data, such as pages viewed, features used, device identifiers, IP address, browser type, and log files.
4. Cookies and similar technologies to remember preferences, enable core functionality, and measure performance.

How We Use Information

We use information to:

1. Provide, maintain, and improve the Service and support our customers.
2. Process payments, manage subscriptions, and prevent fraud.
3. Communicate with you about service updates, security alerts, and support.
4. Analyze usage to improve performance, reliability, and user experience.
5. Comply with legal obligations and enforce our agreements.

Legal Bases (where applicable)

Where required by law, we process personal information based on one or more of the following legal bases: your consent, the performance of a contract, compliance with legal obligations, or our legitimate interests in operating and improving the Service.

How We Share Information

We do not sell personal information. We share information only as necessary to operate the Service, such as:

1. With service providers (subprocessors) that help us host, maintain, and secure the Service.
2. With payment processors to handle billing and transactions.
3. With our customers when end users interact with customer-managed accounts.
4. If required by law, regulation, or valid legal process, or to protect our rights and users.

We do not store full payment card details; payment processing is handled by our payment providers.

International Transfers

We may process and store information in countries other than where you reside. When we transfer personal information internationally, we use appropriate safeguards as required by applicable law.

Data Retention

We use an automated data retention system to ensure customer-uploaded data and personal information are kept only for as long as appropriate for the purposes described in this policy. Retention periods vary based on the data type, customer configuration, contractual requirements, and applicable laws. Customers can delete or export their data in accordance with their account settings and contractual terms, and we remove or anonymize data once it is no longer needed or required to be retained.

Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, or destruction. No method of transmission over the Internet or storage system is completely secure, so we cannot guarantee absolute security.

Cookies and Analytics

We use cookies and similar technologies to operate the Service, remember preferences, and understand usage. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. If you are an end user of a customer account, please contact the customer directly. If you have an Intellibook account, contact us and we will respond in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the effective date above.

Contact Us

If you have questions or requests about this Privacy Policy, contact Logic Software Limited at support@logic.co.nz.